FAQ

Are you open 24/7 ?

Yes we are open 24/7 Monday to Friday, but will only accept preadvised trailers during out of hours.  For more information please contact us on +44 (0)1303  264130 or

Can you carry hazardous shipments?

Yes we can carry adr shipments throughout the uk, European adr will depend on availability so please check and contact us directly on +44 (0)1303 264130 or ops@smart-log.co.uk

What delivery options do you offer?

We offer a range of delivery options including next day, timed, and Saturday deliveries as standard. For more specialist delivery options, such as same day and palletized deliveries, please contact our Operations Team on +44 (0)1303  264130 or ops@smart-log.co.uk

Can/how do we track a delivery/goods?

All goods and vehicles are tracked, whether in the uk or Europe, please contact us on +44 (0)1303 264130 or ops@smart-log.co.uk

Are you part of a pallet network?

Yes we are part of a pallet network & also an ADR Network, please call us on +44 (0)1303 264130 or email ops@smart-log.co.uk

What is GVMS?

The Goods Vehicle Movement Service (GVMS) is a new system being implemented by HMRC to facilitate the movement of goods through UK ports by companies that do not wish to operate a Temporary Storage facility.

The GVMS will also be used to automate the Office of Transit formalities under the Common Transit Convention for movements using NCTS when goods enter the Customs Territory of the UK.

Initially this will apply from 1st January to:

  • Movements between Great Britain and Northern Ireland
  • Limited movements between Northern Ireland and Great Britain where an export declaration is required.
  • Transit Movements between the EU and UK.

But will be extended from 1st January 2022 to also include:

  • Imports from the EU
  • Exports to the EU

Use of the GVMS will be dictated by the port of entry other than for Transit where GVMS can be used for all ports.

It will require any customs declarations to be pre-lodged and associated with a Goods Vehicle Movement record before the vehicle is allowed to board the ferry.

The Goods Vehicle Movement record will need to contain details of the vehicle, the goods being transported, as well as the details of the Customs declaration which can be either:

  • CDS Movement Reference Number (MRN)
  • Transit MRN
  • EORI for traders using Entry in the Declarants Records (EIDR)

Additionally, the GVMS will also need to include the MRN of any Safety & Security declarations (EU ICS for goods moving to Northern Ireland and GB Safety & Security from 1st January 2022 for goods moving from the EU).

For further assistance please call us on +44 (0)1303 264130 or email andy@smartbrokerage.co.uk

What are IPAFFS?

Now that the UK has left the EU, you will no longer be able to use the EU’s TRACES (Trade Control and Expert System) to validate GB imports from outside the EU and EEA countries.

The replacement system, the Import of Products, Animals, Food and Feed System (IPAFFS) should now be used.

IPAFFS is a web-based service for the application for, and issuing of, Common Health Entry Documents (CHEDs) for imports from outside the EU and EEA of live animals, their products and germplasm. IPAFFS is the system used for notifying GB authorities of movements of live animals, their products and germplasm into to GB from countries outside the EU and EEA.

For queries about using IPAFFS and the initial registration process please contact the IPAFFS support team on: 03300 416999 or email APHAservicedesk@apha.gov.uk